Política de reembolso

Shipping Policy

Thank you for shopping with us. Below are the details of our shipping process to help you understand how and when your order will arrive.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

• Domestic (Canada): 3–7 business days

• United States: 5–10 business days

• International: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location and external factors.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Delays

We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances such as weather or high-demand periods.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the customer.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.

Contact Us

If you have any questions about your order or shipping, please contact us at:
StudioEqzer@gmail.com

Thank you for your support.