Shipping policy
Shipping Policy
Overview
This website is operated by Studio EQ, doing business as Top Boy Merch. Throughout the site, the terms “we”, “us” and “our” refer to Studio EQ.
This Shipping Policy outlines how orders are processed, shipped, and delivered.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-demand periods (such as product drops or sales), processing times may be extended.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
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Canada: 3–7 business days
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United States: 5–10 business days
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International: 7–21 business days
Delivery times are estimates and may vary due to carrier delays or external factors.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking updates to appear.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other unforeseen circumstances.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges to resend the package.
Lost or Stolen Packages
Studio EQ is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If you experience an issue, please contact the carrier directly.
Contact
If you have any questions about your shipment, please contact us at:
Studioeqzer@gmail.com